Information Technology
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Overview
Elsag Datamat, which brings the Information & Communication Technology skills and resources of Finmeccanica group together under one roof, develops, produces and markets IT products, solutions and systems for target business area, but which also act as an empowering technology infrastructure in other strategic areas.
Elsag Datamat addresses its offering to industry, TLC operators, the media, utilities, banks, insurance companies and the public administration, satisfying demand to consolidate and virtualize infrastructure, and to control and contain management costs. It does so by anticipating future needs, including better IT investment governance based on advanced business intelligence tools and the integration of ICT asset management with ERP solutions.
In addition to vertical solutions, the ICT offering also includes cross-sector applications that automate an organisation's administrative, financial and commercial areas, as well as integrating internal and external processes. Consistently with the "digital network economy" paradigm, in addition to collaboration and knowledge sharing solutions, Elsag Datamat also offers web 2.0 tool integration, plus the virtualization and remote control of dynamic and on demand ICT services.
A strong commitment to Research & Development, partnerships with market leading players, and consolidated experience gained working with top enterprises and organisations, provide guarantees of leading edge solutions and a sure fire return on investments.
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Focus the evolution of technology on solutions conceived, built and patented to enable leading Italian and international organisations to maintain and consolidate their leadership in reference markets. 
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Consulting
Elsag Datamat combines consolidated experience working on leading-edge IT solutions, with qualified consulting skills and services that are a distinctive feature of its offering, helping customers optimise the evolution of their technology, based on an assessment not only of cost savings, but also of business return.
The Elsag Datamat team of professionals helps management in its choice and planning of the most profitable ICT investments, as well as designing processes, organisation frameworks and support information systems to accelerate the positive impact of change.
- Strategy Deployment
- Business Process Management & Improvement
- Program & Change Management
- Process Governance & Knowledge Management.
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Increasing the effectiveness of business strategy and value creation by leveraging processes and system evolution. |
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ICT Outsourcing
BBeing able to concentrate on the core business, by leaving the identification of the right business support technology to qualified experts. Being able to rely on skills, processes and technology that guarantee data and infrastructure security, certified in compliance with ISO 9001 and ISO 27001 standards. Keeping performance constantly under control through agreed service levels. Reducing IT expenditure by rationalising and optimising IT resources and concurrently providing access to high performance, high reliability technology.
These are the reasons for trusting Elsag Datamat and its ICT Outsourcing offering:
- Central Computing
- Local Computing
- Networking (data & voice communication)
- Special Services & Laboratories.
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Whenever a company produces services internally that others can perform more efficiently and effectively, it is loosing competitive edge. |
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Enterprise solutions
Elsag Datamat enterprise solutions are cross-sector applications that automate an organisation's administrative, financial and commercial areas, as well as integrating internal and external processes. Consistently with the "digital network economy" paradigm, in addition to collaboration and knowledge sharing solutions, Elsag Datamat also offers web 2.0 tool integration, plus the virtualization and remote control of dynamic and on demand ICT services.
Management systems
Choosing the right management system to satisfy specific requirements, acting as a reliable partner who can guarantee continuity of assistance and support for a product's functional and technological developments, with a view to encouraging business growth: these are the cornerstones of the Elsag Datamat offering of design, personalisation, development and management services for the IT applications that support corporate management and operating processes. A certified SAP partner for more than ten years, Elsag Datamat offers these solutions:
- ERP and Extended ERP
- Web integration and Business Intelligence
- Product Lifecycle Management/Product Data Management
- Human Resources Management.
Information management
Elsag Datamat has developed an incremental method to grade the level of automation that is "sustainable" in an organisation, through stages of increasing cultural assimilation and maturity (Work Information Management Model).
On this basis, Elsag Datamat offers specialist Information Management consulting through Competence Centres specialising in:
- Portals and Web Applications
- Enterprise Content & Knowledge Management
- Decision Support Systems, Data Warehousing, Business Intelligence
- Workflow & Business Process Management
- Enterprise Search and Information Mining.
Elsag Datamat is certified in compliance with ISO/IEC 27001 to provide ICT security architecture consulting, design and operating services.
ICT Security
- ICT outsourcing services to manage ICT security architectures
- Platforms for the centralised, standardised management of ICT security
- Consulting on Security Policy, Risk Assessment, Business Impact Analysis
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Even the most comprehensive and high performance product on the market can't be effective without the support of resources with theskills and experienceto enhance its potential.
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Vertical systems
Drawing on experience gained working for major successful projects, Elsag Datamat has consolidated its range of ICT solutions and services across all operating chains in the main market segments, relying on experts in the specific business processes involved.
Adopting a partnership approach, the integration of vertical solutions in specific markets enables Clients to simplify and automate processes, interconnect and optimise information systems, and manage all forms of information that are vital for businesses.
Public Administration
eGovernment solutions enable government agencies to automate administration processes, by simplifying them and connecting them to information systems, with a view to providing advanced services for the public and enterprise:
- eGovernment Systems
- Economic and Welfare Solutions
- Citizen Relationship Management
- Online Portals
- Administration Solutions (Workflow and Compliance).
Manufacturing
Elsag Datamat offers large and medium size enterprises a comprehensive range of IT solutions and systems, from process analysis and consulting, to the implementation and development of ERP and extended ERP solutions for design, production, logistics and human resources processes:
- ERP Core (Planning, Budget, Financial, Materials, Sales, Production)
- Product Life Cycle Management (PLM)
- Extended ERP (CRM, SRM, Supply Chain, After Sales)
- Human Capital Management (HCM).
Finance
Elsag Datamat partners leading banking and insurance groups as a supplier of ICT platforms to support the creation of new business areas and the consolidation of existing ones:
- Payment Solutions
- Finance Solutions
- Corporate/Retail Banking
- Credit/Risk Management
- Governance & Compliance.
Telecommunications
Elsag Datamat has provided support for the technological evolution and growth of top Italian and international operators in an extremely dynamic market. The solutions offered to service providers can improve Customers' business processes, reducing time-to-market for innovative services:
- BSS (customer relationship and enterprise marketing support systems)
- OSS (communication network operating management support solutions)
- Service, Revenue and Roaming Assurance (active test systems to ensure service quality on own network and when roaming).
Energy & Utilities
Elsag Datamat has been working from the outset with the Italian Electric Power Exchange and the Italian National Grid Operators (GSE and TERNA), for whom it has implemented a comprehensive buying/selling process management solution used by all Electric Power Exchange operators.
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The transformation of business processes entails an ability to benefit from the evolution of technology, from devising, designing and starting up strategic cutting edge projects, which can assert themselves as best practices. |
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Customer services
 The Customer Support tools offered by Elsag Datamat include Integrated Contact Center Services provided under outsourcing arrangements, Customer Services and Telemarketing, all based on leading edge technology and qualified resources.
The Service Desk represents the sole interface with end users for issues and requests regarding the services provided, offering tools for Call Tracking, Asset Management, SW Distribution, KPI Monitoring and Reporting.
Applications Maintenance manages both the demand for evolution expressed by users and system developments driven by business process dynamics, with service contracts based on Key Performance Indicators, in full compliance with regulations on governance and segregation of duties.
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